FAQ
Please note: information in the FAQs are subject to change.
Hotel Packages
Ocean Way Festival is a two day event starting on Saturday, September 26th and concludes after the performances end on Sunday, September 27th, 2026.
All Ocean Way Hotel Packages and Proper Beach Club Passes must be purchased online. Packages are on sale now! After you click “Select” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.
Three-night packages check in on Friday, September 25th and check out on Monday, September 28th.
Two-night packages check in on Saturday, September 26th and check out on Monday, September 28th.
One-night packages check in on either Saturday, September 26th OR Sunday, September 27th and check out the following day.
All ages are welcome at Ocean Way Festival; however, our partner hotels have their own check-in age requirements.
Most hotels require the primary guest to be 18+, while some properties require 21+. Additional guests may be under 18. Please review your specific package details before purchasing.
Your festival ticket will be sent via mobile delivery closer to the event date by AXS. Please log into your AXS account for more information.
An Accessibility Services Hub will be conveniently located inside the festival grounds to support all attendees with any accessibility needs. The exact location is marked on this map HERE. No pre-registration is required, as everything is handled on-site at the event.
Learn more about Ocean Way's accessible services HERE.
Please contact our Guest Services Team with your request if you need rooming accommodations and we'd be happy to pass your accommodation needs along to the hotel on your behalf.
Yes! Our ticketing partner offers optional ticket protection insurance through XCover.
This coverage will be available to add to your order during the checkout process.
For full instructions on how to make updates to your travel insurance, see HERE.
To add additional nights to your hotel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your Hotel Package reservation information yet.
Once you’ve booked the additional night(s), please reach out to our Guest Services team HERE with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.
Hotel occupancy is based on the package sold, for either two, three, or four guests. We cannot allow additional people above the package occupancy to occupy the rooms.
Standard hotel check-in times apply and are often not guaranteed until 3pm or 4pm. Our hotel contacts have assured us that they will do everything in their power to get our guests’ rooms ready as early as possible, however it is unlikely that a hotel check-in would occur prior to 12pm.
If you would like to head to the festival before your room is ready, the hotel will gladly hold your luggage until you return from the festival that evening.
Please contact our Guest Services team HERE after purchasing and we will do our best to put you next to, or as close as possible to, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call.
Please note: proximity requests are subject to availability and are not guaranteed.
All hotels offered are within walking distance from the festival.
All packages are sold as non-refundable. However, transfers are available until Friday, September 11th, 2026. Please refer to our Purchase Policy for complete details.
To request a name change or transfer, the original purchaser must contact our Guest Services Team. Please include the full name and email address of the transfer recipient.
Transfers are free within the first 24 hours of purchase; a $100.00 fee applies after that window.
All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the festival.
Please note: Requests must be submitted at least two (2) weeks prior to the event. No changes will be accepted after Friday, September 11th, 2026. If a transfer has been submitted after wristbands have shipped, you will need to coordinate with the transferee to hand off credentials.
No. Ocean Way Festival trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from Goldenvoice and its partners. Please see our purchase policy for more detail.
Yes there is! HERE
Proper Beach Club
An extension of the Proper Hospitality brand, Proper Beach Club brings together iconic design, thoughtful service, elevated wellness, and local soul that define the Proper experience - set within the grounds of Ocean Way Festival, with unmatched views of the main stage and the Pacific Ocean. Proper Beach Club passes include:
- Full access to all beach club inclusions
- Private festival entrance & credential lounge
- Members lounge & private viewing area
- Calabra and local culinary programming
- Premium open bar & hydration stations
- Private DJ sets within the Club
- The Club Concierge
- Festival re-entry privileges
All ages are welcome! Guests must be 21+ to purchase or consume alcohol from the bar program.
Please note: Kids 5 and under are free.
Passes can be reserved directly through our website. Weekend Passes will be available on July 16th at 11am PT - for private cabana suites, our premium sales team can be reached directly to build out pricing and details.
The Weekend Pass gets you full access to everything Proper Beach Club offers - the private entrance, the members lounge, culinary and bar programming, DJ sets, and concierge service - as a shared, open-air experience. A private cabana gives your group one of 15 ultra-private suites overlooking the main stage, with everything the Weekend Pass includes plus dedicated in-suite service and a fully customizable setup.
Proper Beach Club is located on-site at Ocean Way Festival, adjacent to the Main Stage.
Credentials are picked up at an off-site lounge ahead of the show, so you can skip general festival check-in entirely. Timing and location details will be shared closer to the event.
Yes there is! HERE
Payment Plans
Payment plans are no longer available for Ocean Way travel packages.
If the credit card on file needs to be updated for future installments, please log into your Ocean Way Festival Hospitality account HERE to do so.
If a scheduled installment fails, your card will be recharged automatically 7 days later. If it fails again, a third attempt will occur 7 days after that. If that third attempted charge fails, your order will be cancelled.
Failure to complete Payment Plan installments will result in cancellation of your package and is subject to a $50 per item re-stocking fee. No exceptions.
You are responsible for managing your Payment Plan and verifying charges on your credit card or bank statements.
To update your payment method, please log into your Ocean Way Festival Hospitality account HERE.